FREQUENTLY ASKED QUESTIONS

What is your Layaway Policy?
A deposit equal to 1/5 of the total purchase price is required. The unpaid balance must be paid in regular monthly installments. The minimum monthly payment required is 1/10 of the total unpaid balance unless that figure is $15 or less, in which case the total balance is due. You may always pay more than the minimum required payment. If you fail to pay any installment in full when due, we may, at our option, return the merchandise to stock with a restocking charge equal to 1/5 of the total purchase price.

What is your Return Policy?
Our Return Policy is listed below: If you return an item within 90 days of the original purchase date and the item is in “like new” condition you will receive a full refund or a store credit. Used items may be returned at the discretion of Scoville Jewelers, and will be subject to a restocking fee equal to a minimum of 20% of the original purchase price. * All sales on Special Orders are FINAL. No refunds will be given. *

Do you do Appraisals?
Yes, we do appraisals. We have a qualified appraiser on site that will appraise diamonds and gold jewelry within 7-10 days. If you don’t feel comfortable leaving your jewelry you are welcome to make an appointment to wait while it is being done. All colored gemstone jewelry is sent off the premise for appraisal. We send the jewelry insured registered mail. Colored gemstone jewelry appraisals take approximately 2 weeks.

Do you do Engraving?
Yes, we do engraving. For items purchased at Scoville Jewelers the first 5 letters are free and each additional letter is $1.75 each. For merchandise not purchased at Scoville Jewelers there is a minimum charge of $15.00 (up to 12 letters) and each additional letter is $1.75 each. A regular engraving job takes 7-10 days. Additional express services are available for an additional fee.

Do you do Custom Designs?
Yes, we do Custom Design pieces. Just stop in and speak with any salesperson. Once the original piece is discussed your salesperson will work with you and a jeweler to create your unique design. On average, a custom piece takes approximately 8-10 weeks to be completed.

Do you replace Watch Batteries?
Yes, We do replace watch batteries. Once a watch battery is replaced you have a 1-year Scoville Warranty. Also, after a battery is replaced it is not guaranteed to be water-resistant. The charge to replace most batteries is $12.00. Some can cost as much as $20.00.

Do you have a warranty policy?
Scoville’s warranty policy is: we will repair or replace, without charge, any Scoville product which proves unsatisfactory due to material or workmanship.

Does Scoville’s offer in-house financing?
Yes, Scoville Jewelers uses Wells Fargo Bank as our house account, Scoville’s offers great financing including one program that is 12 months no interest no payments. To find out more information on Scoville Jeweler accounts, please call 518-793-0151